Refund and Returns Policy
Lailany Inc. offers a 30-day return window on eligible purchases made through our online store. This Refund and Returns Policy explains our return requirements, refund processing, return shipping, damaged or incorrect items, exchanges, and order cancellations. Please contact us before returning an item so we can provide the appropriate return instructions.
30-Day Return Window
Eligible purchases may be returned within 30 days of delivery. To qualify for a return, the item should generally be in the same condition in which it was received and include its original accessories, components, packaging, and documentation when applicable.
Return Eligibility
To be eligible for a return, the item should be returned in the same general condition in which it was received. When applicable, please include the original packaging, accessories, components, manuals, and other items originally included with the purchase. Items that are materially damaged, altered, modified, incomplete, or missing significant components may not qualify for a full refund.
Refunds and Refund Processing
Once your returned item is received, Lailany Inc. will inspect the item and notify you regarding the status of your refund. Please allow up to 3 business days for return inspection and refund processing. If the refund is approved, it will be issued to the original payment method. Additional processing time may be required for your bank, credit card issuer, or payment provider to post the refund to your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact Lailany Inc. as soon as possible. Include your order number, a description of the issue, and clear photos of the item and shipping package when applicable. We will review the information provided and contact you with the appropriate next steps.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to an error by Lailany Inc., such as receiving a damaged, defective, or incorrect item. We recommend using a trackable shipping service when returning merchandise. Lailany Inc. is not responsible for return packages that are lost or damaged in transit. Please contact us before sending a return so we can provide the appropriate return instructions and return address.
Exchanges
Exchanges may be available when replacement inventory is in stock. If an exchange is approved, Lailany Inc. will provide instructions for returning the original item and receiving a replacement. If a replacement is unavailable, an approved refund may be issued to the original payment method instead.
Order Cancellations
If you need to cancel an order, please contact Lailany Inc. as soon as possible. We will make reasonable efforts to cancel the order before it enters processing or ships. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled as a return under this Refund and Returns Policy.
Non-Returnable Items
Certain items may not be eligible for return when they are clearly identified as final sale, non-returnable, or otherwise excluded before purchase. Items that are materially altered, modified, damaged through misuse, or returned with significant missing components may also be ineligible for a full refund. Any product-specific return restrictions will be disclosed on the applicable product page when required.
Contact Us
If you have questions about a return, refund, exchange, or order cancellation, please contact Lailany Inc. before sending any item back. Include your order number and a brief description of your request so we can assist you as quickly as possible.
Lailany Inc.
Email: info@lailanyinc.com