Shipping Policy
At Lailany Inc., we aim to provide clear and reliable shipping options for every order placed through our website.
Order Processing
Orders are generally processed within 1–2 business days after payment is successfully received.
Orders placed on weekends or holidays will be processed on the next available business day.
Once your order has shipped, tracking information will be provided when available.
Shipping Carrier
We currently ship orders using USPS.
Available shipping services may include:
- USPS Ground Advantage
- USPS Priority Mail
Available options may vary depending on the destination, package weight, package dimensions, and other carrier requirements.
Shipping Rates
Shipping charges are calculated automatically during checkout based on:
- Delivery address
- Package weight
- Package dimensions
- Selected USPS service
The shipping rate shown during checkout is calculated specifically for your order.
Estimated Delivery Times
Delivery times shown by USPS are estimates and are not guaranteed by Lailany Inc.
Typical transit times may vary depending on the shipping service selected, destination, weather, carrier delays, holidays, and other circumstances outside our control.
Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow time for USPS to scan and update the tracking information after the package has been accepted.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before placing your order.
If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Delayed or Missing Packages
Once an order has been transferred to USPS, delivery may be affected by carrier delays or other circumstances outside our direct control.
If your tracking information shows unusual delays or you believe your package may be missing, please contact us so we can assist you with reviewing the shipment.
Damaged Packages
If your order arrives damaged, please contact us promptly and provide:
- Your order number
- A description of the damage
- Photos of the shipping package
- Photos of the damaged item
Please keep the original packaging while the issue is being reviewed.
Shipping Restrictions
Some products or destinations may have shipping restrictions. If an order cannot be shipped to the address provided, we will contact you regarding available options.
Contact Us
For questions regarding shipping or an existing order, contact:
Lailany Inc.
Email: info@lailanyinc.com